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How to Activate DU SIM Card: A Complete Guide

There are three methods to activate your DU SIM card:

  1. Activate using the USSD Code
  2. Calling Customer Support
  3. Online Activation

Activate DU SIM using USSD Code

To activate your DU SIM using a USSD code, follow these steps:

  1. Insert your DU SIM card into your mobile phone.
  2. Dial the USSD code *122# for activation.
  3. Press the call button.
  4. Give details such as your name, ID number, and other required information.
  5. For tourists, a Passport number is also needed.
  6. Wait for the activation process to complete.
  7. You will receive a confirmation message.
  8. Restart your phone to ensure the changes take effect.

By following these steps and dialling the appropriate USSD code, you can activate your DU SIM and begin using its services.

Activate DU SIM Card Online

If you’ve purchased a DU prepaid or postpaid SIM card from an authorized DU outlet you need to update your personal information. This is how renewal or activation of a DU SIM card for residents works:

  • First, visit DU’s Account Renewal page and sign in.
  • Enter your phone number, and click on the “Renew” button.
  • Now, you’ll receive a 4-digit PIN as an SMS.
  • Enter the PIN to proceed.
  • Upload the front and back sides of your Emirates ID.
  • Enter your Emirates ID number and expiration date.
  • Agree to the ToS before clicking on “Confirm”.
  • Visit the ID Renewal Status page and use the reference number to track the progress.
  • Alternatively, send an SMS to 6664 with “STATUS”.

Once your DU SIM card is activated, you can begin using all of its services. After successfully activating your SIM card, you can now simply check your Balance and Data Packs by logging in to the official website or using the DU app on your phone.

Activate DU Sim Card: Customer Service

Just dial 800155 to activate your new DU SIM card if you already have an existing DU account with you.

When calling, have the following information ready:

  • Full Name
  • DU Account Number
  • SIM card number
  • Passport Number
  • Nationality

After giving this information, DU will take care of the next steps and your SIM will be activated in no time.


How to Buy a DU SIM Card?

  1. If you’re a resident, visit any nearby DU outlet with your Emirates ID card.
  2. Choose a plan that suits your requirements.
  3. Provide the necessary information and complete the registration process.
  4. Pay for the chosen plan and any associated fees.
  5. Receive your activated DU SIM card.
  6. Insert the SIM card into your mobile phone and start using the services.

For those who haven’t completed residency paperwork or are tourists, here’s what you can do:

  1. Apply for a tourist SIM card through DU to stay connected during your visit.
  2. Upon arrival at Dubai International Airport, present your visa and passport to obtain a complimentary DU SIM card.
  3. Alternatively, you can purchase a DU SIM card from various outlets across the city.

Remember, if you acquire your Emirates ID card later, it’s advisable to convert your tourist SIM into a prepaid or postpaid number for more flexibility and options.

You can also, pre-book your SIM from the official DU website to save time and get additional benefits.

DU Tourist SIM Validity

The DU Tourist SIM provides 90 days of validity from activation, ensuring uninterrupted connectivity during your stay. After 90 days, switch to a regular DU SIM. Dial *135# to check your SIM’s validity. Recharge or switch to a regular DU SIM if it expires.

How to find out if your DU SIM is active?

You will receive a confirmation SMS from DU when your SIM is activated, informing you that it’s ready to use. If you don’t receive a confirmation for long, you can call DU Customer Support at 800155 to check the status of your SIM.

To Wrap Up

In conclusion, the activation process is designed to be user-friendly and hassle-free, so there’s no need to bother. Feel at ease as you follow the provided information to activate your DU SIM card and enjoy uninterrupted connectivity.

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