• Menu
  • Menu

Best Ways to Contact Etisalat Customer Care Directly

Etisalat is one of the largest companies in the Gulf Corporation Council (GCC) and the UAE’s leading telecommunications provider. If you have any questions or concerns regarding Etisalat products, you can contact Etisalat customer care number.

Etisalat customer service is available 24/7 and can be contacted for any questions related to prepaid and postpaid plans, eLife, TV, and call. The following are the contact details of the same.

What is Etisalat’s customer care number?

For Individuals: (24 hours, 7 days a week)

  • From inside the UAE, the toll-free calling number is 101. For Non-Etisalat customers: 800 101
  • From outside the UAE, calling number is +971 400444101

For enterprises,

  • From inside the UAE, the toll-free calling number is 8005800
  • From outside the UAE, calling number is +971 8005800


  • Inside the UAE: For all services 105
  • For Internet Services: 06-7460444
  • Outside the UAE: +971 400444105

What is Etisalat’s business customer care number?

Call toll-free 800 5800 or send an email to hellobusiness@etisalat.ae to reach the SMB call center and a representative will be in touch with you within 24 hours.

If you are an existing or new business customer, fill this contact form

You can also visit any of the nearest business centers to get all the assistance you need.

How to call Etisalat customer care from Du/Landline?

Customers trying to switch to Etisalat or using DU sims to contact Etisalat customer service should call 800 5800 to speak with Etisalat customer care representative.

How to speak with Etisalat customer care number Directly?

☑️  Call 101 and say disconnection 2 times virtual assistant, it will connect you to a human

☑️  You can keep repeating “Speak to customer service” and eventually the automatic system will direct your call.

☑️  Call 101, or 800 101. Then press 2, 2, 2, 2.

☑️  Call 800101, press 2 and then 1, type your number then #, press 2, enter a pin, then 9. You will be transferred to customer service right away.

☑️  Dial 101 and let the virtual assistant know that your connection is having technical problems.

☑️  Request a call back directly from them: https://www.etisalat.ae/en/carrier-and-wholesale/cws-need-help-form.jsp

☑️  You can start the chat by entering your complaint ID: https://www.etisalat.ae/b2c/support-guest.html?tabToActive=supportGetintouch

Note: When you are raising a complaint, Etisalat Customer Care Representative will assign you a unique reference number. The number enables you to get an update on the status of your complaint and you can use this number to track the progress.

In case you don’t get any response from your calls, your last hope, you can contact them through their official social media accounts. They will confirm your identity by asking you a few questions, and you will have a chance to interact with them.

Redditors find that social media, particularly Twitter, makes it easier to contact Etisalat customer care. Don’t forget to reach out to them on Facebook & Instagram as well. Message them directly or mention them in a tweet to get their attention.

Alternatively, you can visit one of the stores in person.

How to change language in Etisalat customer care from English to (Malayalam, Hindi, Urdu)?

When you call 101 or 800 101. First, you will be provided with options to select your language. Press the following respective key and your call will be connected to a customer care agent who will guide you further.

Etisalat Customer Care Centers:

Etisalat Customer Care in Abu Dhabi
Abu Dhabi Central “Main” Business Centre, Abu Dhabi
Head Office Building (Shaikh Rashid Bin Saeed Al
Maktoum Street- Old Airport Road)

Etisalat Customer Care in Dubai
Dubai Deira Business Centre, Dubai Region Head office
Building (Baniyas Street- Deira),

Etisalat Customer Care in Sharjah
Sharjah Al Manakh Business Centre, Sharjah Head Office
Building (Al Manakh Street, Kuwait Roundabout)

(Official working hours: Sun – Thur: 08:00 – 20:00; Sat: 08:00 – 13:00)

Leave a reply

Your email address will not be published. Required fields are marked *

1 comment

🏷️ Be First to know the Best Deals in UAE  - Bestof.ae

Get the complete school fees list from 210 schools in Dubai