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Deactivate Botim In DU

The internet calling pack (ICP) from DU provides several benefits from chatting, picture/video sharing, voice note function, HD voice, and video calls.

It offers several plans includes; daily pack for prepaid, a monthly pack for prepaid, a postpaid, and home only package. DU facilitates a simple way to activate or deactivate any internet or calling plans without much effort.

If your monthly plan is getting auto-renewed or wants to change the new network altogether, we will help you with information on unsubscribe Botim in DU. In case if you’re going to switch to different plans, check DU Internet Calling Plans.

Unsubscribe Botim in DU

When you opt for auto-renewal plans, at the end of every 30 days, your plan gets renewed for a new subscription. To stop that, find the below ways to cancel the Botim in DU.

For Prepaid Plan:

Dial *135*35# or SMS ‘Stop Netcall’ to 1355.

For Postpaid Plan:

SMS ‘Stop Netcall’ to 1355.

For Fixed (Home only):

Follow this link to unsubscribe by logging in to your account.

If you’re a Prepaid customer, the plan will stay active until the expiry date from the activation date (30 days). If you’re Postpaid or a Home customer, the ICP plan will deactivate instantly.

Leaving UAE: If you are leaving UAE, we recommend permanently deactivating your DU sim card.

You can deactivate it for a prepaid sim by calling 155 or 800 155 from any UAE phone or +971 55 5678 155 from overseas for requesting the sim to be deactivated.

For postpaid sim, you have to visit the DU shop and place the request. Ensure to carry your original Emirates ID for verification. You have to clear your dues before placing the request.

For Business Customers: You can call 188 from any du business mobile phone, 800 188 from any UAE phone, or + 971 4 3699 188 from overseas.

We advise deactivating your old plans if you are not interested in your current data plan or switching to another operator, or leaving UAE.

If you want to go back to using Botim, read our article on activating Botim in Du.

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